What to do if you cannot upload your video

Check video size and length: If your video upload is unusually slow, it might be due to the video’s file size or length. Ensure your video is not excessively long or heavy. Large files can take longer to upload depending on your internet connection speed.

Compress the video: If your video file is too large, consider compressing it. Compressing the video can reduce its size without significantly affecting quality, speeding up the upload process. Use reliable compression software or online tools to achieve this.

Verify video format: Incompatible video formats may hinder the upload process. Ensure that your video is in a supported format, such as MP4. If it’s not, use a video conversion tool to convert your file to a compatible format before uploading it again.

Contact Customer Support: If the issues persist despite these measures, Matesub’s Customer Support team is ready to help. Reach out via the live chat feature on the website or send an email to info@matesub.com for further assistance.