Support

• Account and subscriptions

  • Accepted payment methods
  • Comparison of available plans: Free, Pro, and Team
  • Creating a shared workspace and adding admins
  • How the billing process works
  • How to cancel my account
  • How to downgrade your plan
  • How to resume your plan
  • How to update profile information
  • How to update your subscription plan
  • Where to find invoices and payment history

• Customer Support

  • How to contact the Customer Support

• Features

  • AI-generated subtitles
  • Automatic subtitles translation with Machine Translation
  • Editing features: how to edit subtitles
  • How to cancel my account
  • Understanding guidelines and how to set them up

• Introduction to Matesub

  • How does Matesub work?
  • What's Matesub
  • Who can use Matesub?
  • Why choose Matesub?

• Matesub Beginner’s guide

  • A step-by-step guide to start using Matesub for effortless subtitle creation
  • Editing subtitles manually
  • How to adjust subtitle timings
  • How to create a new project
  • How to export subtitles (formats and options)
  • How to export the video with embedded subtitles
  • How to manage your subtitle projects
  • How to translate subtitles into other languages
  • Which languages does Matesub support?
  • Which languages does Matesub support?

• Troubleshooting

  • Credit deduction issues
  • Subtitle generation errors
  • Upload problems
  • What to do if you encounter export issues?
  • What to do if your card payment is declined