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At the moment we have three plans available: Starter, Individual and Enterprise.

Starter: free plan with 10 minutes of monthly allowance to try the features of the Individual plan. You can use this plan for as many months as you want and no credit card is required.

Individual: €50 /month for a symbolic limit of 1800 minutes of monthly allowance (capable of satisfying the needs of any professional subtitler) to create and export your subtitles with a WYSIWYG frame-level editor and personal guidelines.

Enterprise: from €200 /month (you can choose the monthly minutes allowance) for everything included in the Individual plan plus project sharing, unlimited seats at no extra cost, developer API access, and dedicated live chat support.

The monthly plans auto-renew every 30 days since the day you subscribe.

You can find all the details about our three plans and you can compare their features here.

When you upload videos, the minutes equivalent to the duration of these videos will be deducted from your monthly allowance, but this happens only once per project. You can then create as many subtitles as you need in any number of target languages, and download them without any restrictions.

You can check the minutes left for the current month from the box you’ll find in the bottom left corner of your personal workspace:

You can also check this using the “Account settings” button:

If you want to cancel your paid subscription, just follow these steps:

• From your personal workspace, select the “i” icon at the bottom left of the screen or access your account settings.
• Click on “Change plan”.

  

• Select “Downgrade to Starter”. At the end of the subscription period, you will switch to the Starter (free) plan.

To locate the invoices for your Matesub plan, click on the icon at the top right corner of your screen and select “Account settings”.

Within the “Invoice history” section, you will find a list of all the invoices that have already been paid, along with their respective amounts.

Matesub currently support 2000+ languages and counting, click here to see the full list: matesub.com/supported-languages

Do you need a language that is not in the list? Contact us!

No, as Matesub is completely web-based, it is designed for users who have internet access.

No, at the moment Matesub is only supported on desktop devices, but we’re planning to make it fully accessible from mobile.

We are committed to protecting your privacy and personal data.
You can find more information about how we protect your datas here.

Sure, you can!
From your personal workspace, click on the plus sign button on the left side of the page to add a new folder, edit its name and create new projects.

You can also move existing projects to folders by clicking on the three dots and selecting “Move to folder”.

Yes, you can create a project with multiple target languages in Matesub. Here’s how you can do it:

Project Name: Start by entering the project name in the “Project Name” field. If no name is provided, the name of the uploaded files will be used.

Audio Language: Select the main spoken language of the uploaded file(s) from the “Audio in” dropdown menu.

Guidelines: Choose the appropriate guidelines for your project from the “Guidelines” dropdown menu. For example, you can select “Netflix” or other available options to set rules for timing, readability, and more.

Target Languages: In the “Target languages” section, select the languages you want to use for captioning or subtitling. You can choose multiple languages from the dropdown menu.

Additional Options: AI Auto-generation: Toggle this option to enable the automatic generation of closed captions and subtitles synchronized with the audio. Phrase List: Improve speech recognition accuracy by enabling the phrase list option. Reference File: Upload an .SRT or .VTT file to serve as a textual and timing reference for creating closed captions and subtitles. Upload Files: Drag and drop your video or audio files into the upload area or click “browse files” to select files from your computer. You can upload up to 15 files, and any audio file will be converted into a video for convenience. Create Project: After filling out all the necessary fields and options, click the “Create project” button to finalize your project setup. By following these steps, you can create a project with multiple target languages, ensuring your content is accessible to a wider audience.

Yes, you can.

Click on the project name, then on the Add target language button.

From this page, select if you want to use a completed target of the project, choose if you want to use the machine translation, and select the target language of the new job. You can also select multiple languages.

Then click on Add target languages to create the new job (or jobs).

Yes, you can delete a target in a project. On the project page, select the target you want to delete by clicking the corresponding checkbox. Then, click on the trash icon. A pop-up will appear; press “Yes, delete target” to proceed.

Yes, you can!

During the creation of your project select Reference file. Then select the file you want to use as reference and its language. Please note that at the moment Matesub supports only .srt and .vtt files.

From here, select AI auto-generation if you want the reference file to be machine translated, or uncheck it if you want to manually create subtitles. Then select the target language of the project and finalize the creation clicking on Create project.

Sure! Just follow the instructions described in the Can I add a reference subtitles file to my project? section of this guide.
Selecting the Auto-generate subtitles option and the target language will create machine-translated subtitles with the same time stamps as the uploaded subtitles file. From this point on, you’re free to edit the text and the timing as you need.

Please note that if you don’t select the Auto-generate subtitles option, the tool won’t use the spotting of your reference file and you will need to add it from scratch.

The project sharing feature is only available for Enterprise users.

If you have an Enterprise plan, you can follow these steps to share a project with someone else:

1. Enter your workspace.
2. Select the project.
3. Click on the Sharing settings icon for the target language you want to share.

   

4. Flag Anyone with link can access.

   

5. Copy and paste the project URL.

You can perform the same action from the Editor page.

If you’re working on a project with multiple target languages, you can also decide which ones to make shareable and which ones to keep private.

To do so, open the project to see the targets, then click on the Sharing settings icon:

Select a sharing option among Sharable and Private, then click on Apply to all.

Remember that when you share a target language with one or more collaborators, they will only have access to the editor of that individual target language and will not have visibility over any other languages in the project.

This gives you full and specific control over the project and what collaborators can see and work on.

In order to create a new set of guidelines, follow these steps:

1. From the Matesub homepage, go to your workspace.
2. Click on Guidelines on the left.
3. From this page, you can duplicate and edit existing sets of guidelines or click the New guideline button to create new ones.
4. Choose a name for the new guidelines and click on Continue.

Edit the guidelines according to your needs, then click Save to save them.

Sometimes clients might contact you requesting a subtitling project and indicating certain guidelines you must follow, but sometimes clients decide to let the professional take care of this technical aspect. If this is the case, you could simply choose to use one of the present sets of guidelines on Matesub.

We choose to include some of the most widely used and reliable guidelines employed by top-notch streaming services: Netflix, Disney and TED.

You’ll also find Translated 40 among the options: these are the guidelines used by our translation company, Translated, and you’re welcome to use them too!

The abbreviation CPL usually indicates Characters Per Line, meaning the number of characters contained in one line of a subtitle (spaces included). This usually corresponds to 40/42 characters per line maximum (top and bottom if the subtitle has two lines), but you can modify this parameter according to your or your client’s needs.

The abbreviation CPS usually indicates Characters Per Second, meaning the reading speed of a subtitle. The idea is that each caption should be readable for the audience, hence the need to set the correct CPS for each project. This usually corresponds to 17/20 CPS maximum, but you can modify this parameter according to your or your client’s needs.

Yes, you can! Matesub supports the upload of audio files. To know more about how to create a project, follow the steps described here.