Troubleshooting

• Credit deduction issues

  What to do if your credits are not deducted correctly?

  If you notice discrepancies in your credit …

• Subtitle generation errors

  What to do if you encounter errors in subtitle generation

  Regenerate the target: First, attempt to …

• Upload problems

  What to do if you cannot upload your video

  Check video size and length: If your video upload is …

• What to do if you encounter export issues?

  Refresh the page: Sometimes a simple page refresh can resolve temporary glitches.
  

  Switch browsers: …

• What to do if your card payment is declined

  Check your card details: Start by ensuring that all the card details you entered are correct. This …